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Terms and Conditions

Delivery and Pick-Up


When our friendly drivers pick up and drop off your clothes at your front door, they’ll ask for your signature. Please check your clothes before signing. Once you’ve signed for your delivery, Got Laundry? is no longer responsible for your items.


Got Laundry? offers the option to have your laundry left at a designated location. You are responsible for ensuring that your designated location is accessible to our driver and is secure. You grant permission for our driver to enter your designated location (such as dorms, fraternity houses, private homes, and apartment buildings) and to make any necessary arrangements to allow our driver access. Got Laundry? is not responsible for your items after they are left in your designated location. Got Laundry? is not responsible for any laundry not directly delivered or picked up by our drivers.


MISSED APPOINTMENT POLICY: If you will not be able to make your schedule pick-up or delivery time, please call, text, or email as soon as you know there is a problem. We will do our best to reschedule your appointment. You may be charged a re-delivery fee of $10.


Security


For your safety, we’ll text or email you a photograph of your friendly Got Laundry? driver along with his or her name, so you’ll know who we are when we knock on your door. We’re also happy to call or text you when we’re on our way, or to confirm that your laundry was dropped off.


Billing


Our base rate for wash-and-fold service is $1.89 per pound, with a minimum load of 20 pounds. Prices may be subject to change without notice. Got Laundry? accepts cash, Visa, MasterCard, and American Express. We also accept personal checks from established customers. We will charge a $50 fee for returned checks.


If you sign up for a regular weekly, biweekly, or monthly delivery, we will put your credit card on file. If your laundry exceeds the agreed-upon weight limit, the difference will be charged to your card at a rate of $1.89 per pound beyond the weight limit. If you do not use all of the weeks in your package, you will not be reimbursed.


Damaged/Missing Items


Got Laundry? provides quality care according to the label instructions on your clothing, and makes every effort to avoid damage to your clothing. Please use your Bag Comment Card to list any special instructions, instructions for clothing with missing or illegible tags, items that should be separated or cared for differently, and anything else we need to know. Got Laundry? will not accept a damage claim for any item with a missing tag or that is not listed on the Bag Comment Card. Got Laundry? is not responsible for damage or losses, including buttons, sequins, pins, jewelry, and/or other loose items left in the pockets of clothing. You agree to hold Got Laundry? harmless for any shrinkage or fading of clothing, or any damage that occurs while cleaning an item according to its care tag. If you accidentally include an item in your laundry bag that should not be cleaned, please call us and let us know right away—if we can rescue it, we will. Otherwise, Got Laundry? is not responsible for any damage to the item. We do our absolute best to remove stains, but we cannot guarantee stain removal.


Furthermore, Got Laundry? will not be held liable for items that are damaged due to a manufacturing defect or as a result of improper or illegible care instructions; for damage to especially fragile items that require special processing, if such processing is not explained in writing; for damage caused by customer neglect (such as pens or crayons left in pockets); or for any newly purchased items that may bleed onto your other clothing. If you are worried that a new item might bleed, please notify Got Laundry? using your Comment Card. You agree to report any damage within 48 hours of taking delivery of your laundry.


All claims must be filed in writing and submitted to Got Laundry? by email or postal mail within two days of either the scheduled or actual return date, whichever is later. After a legitimate claim is filed, there will be a processing period of 10 to 15 business days during which Got Laundry? will do everything possible to promptly and accurately determine the cause of damage or repair whatever damage might exist, at our discretion.


If it becomes necessary to issue a reimbursement to one of our customers, we reserve up to 30 days for processing. For all cash and check purchases, reimbursements will always be in the form of a check in the name of the payee and will be mailed to the address given at the time of payment. Credit card orders will be reimbursed in the form of a credit to the card used for payment. However, Got Laundry? reserves the right to pay by check if needed. In absolutely no case will a reimbursement exceed $150 for the entire contents of a bag or $50 for a single item. The customer agrees that the refund amount is at the sole discretion of Got Laundry?.


Customers agree that items without an intact and legible manufacturer's tag and without complete and correct instructions written in the Bag Comment Card will not be covered.


Cancellation Policy


If you are not completely satisfied with our services, you may cancel at any time. Cancellations must be emailed to info@gotlaundry.com with 30 days’ notice. Cancellations with fewer than 30 days’ notice will be billed a $25.95 processing fee. The above terms and conditions are subject to change at any time. Please check our website periodically for any changes that may occur.


Student packages may be cancelled before the start of the semester for a full refund. We cannot offer refunds on student packages once the semester begins.